Home USEFUL ARTICLE How to Reactivate a Dormant Zenith Bank Account: A Step-by-Step Guide

How to Reactivate a Dormant Zenith Bank Account: A Step-by-Step Guide


How to Reactivate a Dormant Zenith Bank Account: Have you just now realised your Zenith Bank account has been inactive? Don’t worry, reactivating your inactive account is a simple procedure that may be easily carried out through a variety of methods. We’ll walk you through four alternative ways to revive your inactive Zenith Bank account in this article on Schoolflash so you can get back access to your money and resume banking operations without any problems.

How to Reactivate a Dormant Zenith Bank Account: A Step-by-Step Guide

How to Reactivate a Dormant Zenith Bank Account: A Step-by-Step Guide

Maintaining an active account is important to guarantee smooth banking operations and access to your funds whenever needed. Zenith Bank, like many other financial institutions, has policies regarding account inactivity and dormancy.

To keep your account active, it is necessary to engage in regular transactions. If there have been no deposits, withdrawals, transfers, or point-of-sale transactions on the account, it will be labelled as “Inactive” after a period of six months. Accounts that remain inactive for a year or more are then categorized as “dormant.” With that being said, we’ve shared different methods to reactive your dormant Zenith Bank account in Nigeria.


4 Ways to Reactivate a Dormant Zenith Bank Account

Method 1: USSD (Unstructured Supplementary Service Data)

One of the fastest and easiest ways to reactivate your dormant Zenith Bank account is through the USSD service. Simply dial the short code *966*001# from your registered phone number and follow the on-screen prompts. The USSD service will guide you through the required steps to reactivate your account securely.


Method 2: Zenith Bank Website

For those who prefer online banking, Zenith Bank provides a self-service option on their official website. Visit www.zenithbank.com and navigate to the “Self Service” tab. From there, select the “Reactivate Dormant Account” option and follow the prompts provided. This method allows you to reactivate your dormant Zenith Bank account from the comfort of your own home or office, at any time convenient for you.

Method 3: ZIVA (Zenith Intelligent Virtual Assistant)


To cater to the increasing popularity of messaging platforms, Zenith Bank has introduced an AI-powered virtual assistant called ZIVA on WhatsApp. You can start a conversation with ZIVA by sending a simple “Hi” message and then selecting the appropriate option for reactivating a dormant account. ZIVA will provide you with a step-by-step guide to reactivate your account, ensuring a seamless and user-friendly experience.

Method 4: Bank Branch

If you prefer a more personalised procedure or have specific inquiries, visiting a Zenith Bank branch is an excellent option. Speak to a Customer Service Officer, who will assist you with the reactivation process.


They will provide you with the necessary dormant account reactivation form and guide you through the required documentation. This method allows you to interact directly with a representative who can address any concerns you may have.Zenith Bank Dormant Account Reactivation Form

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Tips for Reactivating Your Dormant Zenith Bank Account:

  1. Ensure you have your account details, including your account number and any relevant identification documents, readily available before initiating the reactivation process.
  2. Confirm that your phone number is active and registered with the bank, as it will be used for authentication and communication purposes during the reactivation process.
  3. Stay patient and follow the instructions carefully during the reactivation process, regardless of the method you choose. This will help you complete the process smoothly and efficiently.
  4. Take note of any additional requirements or documents that may be needed during the reactivation process. An example of such documents is your utility bill (within the last 3 months– original for sighting if the address has changed). Being prepared will help save time and avoid unnecessary delays.

How to Prevent Your Zenith Bank Account From Dormancy

To avoid your Zenith Bank account becoming dormant, it is important to maintain regular banking activities. Make a conscious effort to perform transactions such as deposits, withdrawals, transfers, or point-of-sale transactions at least once every six months. By staying actively engaged with your account, you can ensure it remains in an active status and enjoy uninterrupted access to your funds.



Reactivate your dormant Zenith Bank account effortlessly using any of the four channels mentioned above. Whether you prefer the convenience of online banking, the interactive experience of a virtual assistant, or the personalised assistance of a bank branch, Zenith Bank has you covered. By following the step-by-step guide provided through USSD, the Zenith Bank website, ZIVA on WhatsApp, or by visiting a bank branch, you can reactivate your dormant account and regain access to your funds promptly. Remember to have your account details, utility bills and identification documents ready, and stay patient throughout the process.

If you have any questions concerning How to Reactivate a Dormant Zenith Bank Account: A Step-by-Step Guide , please feel free to use the comment box below and ask us your question. We will be very pleased to answer you.

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